RETURN POLICY

Here is the English translation:

RETURN POLICY

Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous products, or flammable gases or liquids.

Other items that cannot be returned:

  • Gift cards

  • Downloadable software

  • Certain health and personal care products

To complete your return, you must provide a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error

  • Any item returned more than 14 days after delivery

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also inform you of the approval or rejection of your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often processing time before a refund appears.

If you have done all of this and still have not received your refund, please contact us at jmzshop9@gmail.com.

Sale items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jmzshop9@gmail.com and send your item to: 5410 boul. Renélevesque,Shebrooke, QC ,Canada, J1N 1C1

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves first, we will send the refund to the gift giver and they will be informed that you returned the item.

Shipping

To return your product, you should mail it to: 5410 boul René Levesque,sherbrooke,QC,canada J1N 1C1.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item worth more than CA$ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.