FAQ

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Your order is shipped within 2 to 3 days. Our average delivery times are then 5 to 21 business days worldwide.

Where do you deliver and what are the shipping costs?

We deliver worldwide. Shipping is FREE on all orders.

Where are you located?

Our company is based in Canada.

Who delivers my item?

Your items are delivered through your local postal service.

What are the delivery hours?

Items are delivered according to the operating procedures of your local post office.

What happens if nobody is home?

Don’t worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your local post office where you can pick it up.

I entered the wrong address, what should I do?

Don’t worry, if your order has not yet been shipped, contact us immediately and we will gladly update your information. Otherwise, and in accordance with our terms and conditions of sale, once an order has been shipped from our warehouse, no further modifications can be made.

Is your website secure?

This website is 100% secure. In fact, we could even say it is 300% secure. Here’s why:

First, the website you are visiting is hosted on an HTTPS server (the small green padlock located on the left side of this page’s URL is there to remind you). Most websites only secure their “shopping cart” and everything related to payment processing. On this website, ALL PAGES are secure and cannot be hacked or targeted by malicious software.

Finally, regarding payments, we use Stripe and PayPal, which are the leading references for secure online transactions.

What payment methods do you accept?

Currently, you can pay by credit card or via PayPal on our website. We do not accept bank checks, wire transfers, or cash on delivery payments.

What if I am not satisfied with my product?

We offer a 100% Satisfaction Guaranteed or Your Money Back policy! If, for any reason, the product does not meet your expectations, you may return it within 14 days after receiving it and we will fully refund the price of the item once it arrives back to us.

However, all returned products must be in perfect condition and return shipping costs must be paid by you. Proof of postage should then be sent to us by email as proof of delivery.

Still have questions?

If you still have any questions, you can contact us by email at: jmzshop9@gmail.com